Whitepapers and Guides

• Microsoft Security Guide for Small Business (Microsoft, 2005) – a computer and network security guide for small business owners
• Managing and Troubleshooting Windows XP: A Small Business Guide (Microsoft, 2006)
• Introduction to Windows Firewall with Advanced Security (Microsoft, 2006) – white paper

Articles

• Compare Documents Side-by-Side in Word 2003 (Microsoft, 2005) – Microsoft Small Business+ Site
• Creating a Logical Folder Structure in Microsoft Outlook 2003 (Microsoft, 2005) – Microsoft Small Business+ Site
• Managing Important Work E-Mail Using Outlook 2003 Rules (Microsoft, 2005) – Microsoft Small Business+ Site
• Protecting Yourself from Junk E-Mail in Outlook 2003 (Microsoft, 2005) – Microsoft Small Business+ Site
• Providing Centralized User Data Management Through Folder Redirection (Microsoft TechNet, 2004)

Courses

• Introduction to Computer Security for Small Businesses (Microsoft, 2006) – Microsoft Small Business+ Site
• Supporting and Troubleshooting Windows XP (Microsoft, 2006) – Microsoft Small Business+ Site
• Backing up and Restoring Your Data (Microsoft, 2005) – Microsoft Small Business+ Site
• Choosing a Firewall (Microsoft, 2005) – Microsoft Small Business+ Site
• Evaluating Support Alternatives (Microsoft, 2005) – Microsoft Small Business+ Site
• Implementing Disaster Recovery Processes (Microsoft, 2005) – Microsoft Small Business+ Site
• Maintaining Virus Protection (Microsoft, 2005) – Microsoft Small Business+ Site
• Managing User Access (Microsoft, 2005) – Microsoft Small Business+ Site
• Protecting Your Network (Microsoft, 2005) – Microsoft Small Business+ Site
• Tracking Hardware and Software Purchases (Microsoft, 2005) – Microsoft Small Business+ Site
• Working with a Technology Consultant (Microsoft, 2005) – Microsoft Small Business+ Site
• Working with Customer Support (Microsoft, 2005) – Microsoft Small Business+ Site